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Front of the house
BARTENDERS: Full-time and Part-time
Reports to Restaurant Manager
Responsible for bartending, inventory management, pour costs,
creating innovative drink specials. Capable of scheduling and supervising
part-time staff if required.
Mature, honest, patient, friendly, high-energy hands-on leadership
style with bartending experience in a fine dining atmosphere. Knowledgeable
of table numbering system and floor plan.
Knowledge of beers, wines, spirits and cocktails with standardized
recipes.
Prepare drinks quickly and accurately without waste for customers
and servers.
Sell Chef’s specials and all upcoming house events. Knowledgeable
of Virginia ABC requirements associated with mixed beverage and
wine and beer licenses. Verify customer identification, and not
over-serve to intoxication. Quick with cash management and all
service requirements. Complete all assigned side work. Assist on
the floor when necessary. Knowledgeable of Point of Sales operation
and general restaurant computer knowledge.
Serve food to customers seated at the bar. Maintain a clean and
tidy work area.
Prepare all garnishes. Maintain liquor and bar supplies. Responsible
for all cash tenders, and operate in a fashion keeping the restaurants
best financial interest as a primary driving factor. Intimate knowledge
of restaurant’s policy manual.
HOSTESS: Full- time and Part-time
Reports to Restaurant Manager
Confident, friendly, punctual and detail oriented. Possesses
working knowledge of table numbering system and floor plan. Completes
all assigned side work, and assists on the floor where necessary.
Takes phone off service, documents all messages and directs them
appropriately. Answers phone and directs all calls appropriately.
Knows the menu, specials and all upcoming house events. Capable
of taking, packaging, and presenting ticket for all carry-out orders.
Must be familiar with the neighborhood and local businesses. Capable
of providing directions to the restaurant. Takes reservations accurately.
Checks menus, wine lists, doors, floors, and bathrooms for cleanliness,
and cleans when necessary. Greets guests at door, using guest’s
name when possible, confirms reservation and number in party. Greets
walk-ins in a pleasant and welcoming manner. Inquire as to how
customers came to know of the restaurant. Answers questions concerning
the chef, restaurant, and/or owners if asked. Escort guests to
table and present all menus. Ensure server and busser are alerted
that they have been seated. Maintain cleanliness throughout the
dining room and bathrooms. Thanks guests when they are departing,
ensuring they receive any promotional material. Cleans and organizes
host station. Sets phone on service.
SERVERS: Full-time and Part-time
Reports to Restaurant Manager
Punctuality a must. References will be verified. Appreciates and
practices the art of great service.
Capable of fluent speaking and comprehension of the English language.
Knowledgeable of the restaurant’s of policy manual. Mature,
exhibits high energy, positive attitude and possess fine dining
serving experience. Knowledgeable of wine, spirits and cocktails.
Good communication and interpersonal skills combined with exceptional
customer service skills. Team player. Provides friendly and efficient
service complimented by ability to effectively market menu items
and specials. Ability to up-sell. Skilled in hand and tray service.
Familiar with basic Point of Sale system operations. Responsible
for all cash tenders.
Polishes silverware and glassware, and completes all assigned
side work. Pre-busses tables between courses and replaces silverware,
wine glasses, napkins, etc. when necessary. Knowledgeable of the
table numbering system and floor plan. Possesses detailed knowledge
and actively promotes all upcoming house events. Assists in maintaining
front of the house cleanliness including cleaning floors, windows,
doors, and dusting. Knowledgeable of food safety and handling requirements.
Performance focused, capable of identifying “fill in” work
at times of low activity. Corrects problems quietly, delicately
and efficiently, while notifying management.
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